Frequently Asked Questions
Everything you need to know about shopping with CONRADO.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take 10-21 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Shop Pay and Affirm.
Are your materials sustainably sourced?
At CONRADO, we prioritize ethical manufacturing and high-quality textiles. We use a mix of organic cotton, recycled fibers, and deadstock fabrics to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 1 hour of placement by contacting our customer service team via live chat or email.